Exia Mobile

Privacy Policy

Privacy Policy

This Privacy Policy describes how EXIA (“we,” “us,” or “our”) collects, uses, and shares information when you use our mobile application, EXIA, on Android phones and tablets (the “App”).

Please read this Privacy Policy carefully before using the App. By using the App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect
1.1 Personal Information:

We may collect the following personal information from you:

  • Username
  • Name
  • Email address
  • Phone number
  • Address (street name and latitude-longitude coordinates)
1.2 Non-Personal Information:

We also collect non-personal information, which does not directly identify you, including:

  • Device information
  • Operating system version
  • Unique device identifiers
  • Usage data
1.3 Vehicle Information:

In addition to personal and non-personal information, if you choose to use our vehicle-related features, we may collect the following vehicle information:

  • Vehicle Identification Number (VIN)
  • License plate number
  • Vehicle model
  • Vehicle type
  • Real-time vehicle data, including location, Telematics Control Unit (TCU) information, engine status, and other relevant vehicle data
1.4 Third-Party Information:

If you choose to log in with your Google or TUYA Smart Life account, we may collect the following information from these third-party platforms:

  • Google login: Email, calendar, and contact information
  • TUYA Smart Life login: User ID, device list, and real-time device status
2. How We Use Your Information
2.1 Personal Information:

We may use your personal information to:

  • Provide and maintain the App’s functionality
  • Respond to your inquiries and provide customer support
  • Send you important notices and updates regarding the App
  • Personalize and improve the App’s features and your user experience
  • Protect the security and integrity of the App
2.2 Non-Personal Information:

We may use non-personal information for various purposes, including:

  • Analyzing trends and usage patterns to improve the App
  • Debugging and troubleshooting technical issues
  • Conducting research and analytics to enhance our products and services
  • Aggregating non-personal information for statistical purposes
2.3 Vehicle Information:

Vehicle information will be used to enable the specific vehicle-related features of the App, such as tracking and remote control functionalities. It may also be used for research and development purposes to improve our services.

2.4 Third-Party Information:

Information obtained from third-party platforms will be used to enable integration with those services, providing you with enhanced functionality and personalized experiences.

3. Information Sharing
3.1 Service Providers:

We may share your information with trusted third-party service providers who assist us in operating the App, conducting business activities, and providing services to you. These service providers are obligated to maintain the confidentiality and security of your information.

3.2 Legal Requirements:

We may disclose your information if required by law, such as to comply with a court order or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.

4. Data Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your information. However, please be aware that no security measure is perfect, and we cannot guarantee the absolute security of your information.

5. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised Privacy Policy in the App. We encourage you to review this Privacy Policy periodically for any updates or changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@exia.co.id.

By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.