Faq

A: The EXIA mobile app is a vehicle telematics application that acts as a personal assistant, providing real-time monitoring and integrated services for your vehicle. It offers features such as valet mode, theft tracking, geo-fencing, and smart home connectivity.

A: To connect your vehicle to the EXIA app, you need to register first at an EXIA dealer to install the required devices such as the Telematics Control Unit (TCU), Head-Up Display (HUD), car audio, and smart home devices. Our technicians will guide you through the process until the system is online.

A: Theft tracking is a powerful feature designed to enhance vehicle security. If the engine is on but the vehicle’s key is not detected nearby, it triggers a theft warning. The app then notifies you to verify if a theft has occurred. Upon verification, the tracking interval is increased from 1-minute per transmission to 5-seconds per transmission. It tracks the vehicle’s location, in-car CCTV footage (if available), and notifies the call center to coordinate with local authorities. Additionally, you may be able to remotely “immobilize” the vehicle by turning off the engine.

A: Yes, we take the privacy and security of your personal information seriously. We implement strict measures to safeguard your data and adhere to industry best practices. Please refer to our Privacy Policy for more details.

A: Yes, the EXIA app offers perimeter time-fencing, enabling you to set specific schedules for your vehicle. If the engine is turned on outside of the designated schedule, the app will send an alarm notification to your mobile device, helping you keep track of any unexpected usage.

A: The EXIA app offers smart home connectivity features to enhance your overall connected experience. Specifically:

• Turn on when away: You can create a list of devices that automatically turn on when your vehicle leaves a designated location, such as your home or any other installed smart home area.
• Turn off when away: Similarly, you can specify a list of devices that turn off automatically when your vehicle leaves a designated location.
• Alert when away: You can select devices, such as CCTV cameras, motion sensors, or alarm bells, that will send alerts to your mobile device if your vehicle is away from the designated location.

A: Yes, the EXIA app provides flexibility for customization. You can adjust and personalize the settings for valet mode, theft tracking, geo-fencing, and smart home connectivity to meet your specific needs and preferences.

A: Yes, you can use the EXIA app on multiple devices as long as you log in with the same account credentials.

A: The basic features of the EXIA app are available for free. However, for detailed information on pricing and subscriptions, please visit your nearest EXIA dealer outlet for consultation.

A: No, there are some technical and software assembly requirements, which necessitate changing your current head unit to our compatible head unit. Our technicians can provide further assistance and guidance.

A: No, to utilize the full functionality of the EXIA app, including real-time monitoring and integration with your vehicle systems, it is necessary to register at an EXIA dealer and install the required devices.

A: If you experience any technical issues or have difficulties using the app, please contact our support team at contact@exia.co.id. We will be happy to assist you and resolve any problems you may encounter.

Yes is possible, as long as the car has the headunit with EXIA feature

it will be possible, exia apps will calling the nearest police station from your current location, everyone in your emergency list will be notified via Email, and Whatsapp

Voice command from exia, will be help driver for navigate while driving, active and opening apps. Yes Exia has a keyword for voice command